KIM KI WAN – Managing Director LG
Describe your business in 10 words or fewer.
Our core objective at LG is to provide value to consumers. We aim to bring the concept of Life’s Good to every Indian home with our state-of-the art offerings and products.
What is the big idea behind your business?
To develop products that are based on consumer insights or the Outside-In Approach so that we can cater to the requirements of the consumers.
It’s often said that leaders these days must operate in an environment of extreme volatility. Do you agree? How does that affect theway you lead?
This is true. However, at LG this challenge motivates us to innovate, excel and deliver our best every time.
A satisfied customer is the best business strategy of all. What is your prime focus for retaining customers?
We constantly observe and monitor what our consumers are looking out for and we then offer products based on their insights. The consumer feedback is valuable and it helps us give them the latest offerings while keeping pace with the changing trends.
Do you have a formal mechanism for making sure you stay in touch with employees and customers on the organization’s frontline?
Certainly, I am always keen to connect with consumers & employees; I travel extensively across India to understand consumer preferences and at our LG office, we have forums like town halls to interact with our employees. Every week, we organize a ‘pizza meeting’ with various departments to hear their suggestions while keeping the feel informal.
What is the best business advice you’ve ever heard?
That the customer is always right – so be a good listener to what they have to say.
What strategies do you use in terms of planning your personal career progression?
I believe that learning is an ongoing phase. This is the value I abide by. I am always interested in absorbing more information and implementing it in the organization’s interest.
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