Group Director – Corporate Affairs
BAJAJ CAPITAl LIMITED
Describe your business in 10 words or fewer.
Helping our clients achieve their financial goals.
What is the big idea behind your business?
With economic growth and prosperity, Indian citizens will need financial advice of the highest quality in order to improve their lifestyle.
It’s often said that leaders these days must operate in an environment of extreme volatility. Do you agree? How does that affect the way you lead?
Volatility is not bad. It keeps you agile and dynamic to successfully counter new challenges every day. Successful leaders thrive in volatile situations.
A satisfied customer is the best business strategy of all. What is your prime focus for retaining customers?
We use NPS (Net Promoter Score) to receive continuous feedback from our customers to identify the areas which we need to improve.
What was your first paying job?
Being a Chartered Accountant, my first paying job was “Senior Accounts Executive”.
Do you have a formal mechanism for making sure you stay in touch with employees and customers on the organization’s front line?
I hold Town Hall Meetings in various cities regularly to stay in touch with employees and address 2 to 3 Investors’ Conferences every month to stay in touch with customers. Besides, I go through each and every complaint received from customers.
What is the best business advice you’ve ever heard?
Best business advise which I got was to spend 1/3 time with Team (Employees), 1/3 time with Clients (Customers) and balance 1/3 time with Myself (Planning and Tracking data).
What has surprised you about being an leader?
More humble and grounded you are as a leader, more you are respected, revered and obeyed.
What strategies do you use in terms of planning your personal career progression?
I always volunteer myself for conducting trainings and to participate in 2 to 3 Global Industry Conferences every year.